; Customer Care - First PREMIER Bank | firstpremier.com ;
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Customer Care

We're dedicated to providing
the very best customer care!

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CREDIT CARD CUSTOMERS

800-987-5521


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BANKING CUSTOMERS

800-501-6535


Popular Questions

First PREMIER Bank’s routing number is 091408598

Login into your online banking account, select the tile that shows the last 4 digits of your account number and select the Details & Settings tab.

Simply login to Online or Mobile Banking (note: enrollment and/or download may be required for initial use). You can also call Bank-by-Phone at 800-315-6350 and follow the prompts to enter your account information to check your balance. You can also call 800-501-6535 to speak to Customer Care.

You can temporarily suspend and then reactivate or permanently deactivate your active First PREMIER Bank Debit Mastercard® within the Online Banking system or Mobile Banking app. Go to the Menu, choose "Services" and click on "Card Services." You can also call our Customer Care Center 800-501-6535. To report your card lost or stolen after normal business hours, please call 888-297-3416.

You have several options to update your address. You can send a request in your online banking by going to menu. Select services and then address change. Otherwise, you can stop at your local branch or call Customer Care at 800-501-6535 to update your address.

For ATM withdrawal, the daily limit is $509.00.

Point of Sale (in-store or online checkout), the daily limit is $1,500.00.

You can transfer funds between your First PREMIER Bank accounts by either logging into Online Banking or Mobile Banking and choosing the "Funds Transfer" option under the "Transactions" menu. You can also call Bank-by-Phone at 800-315-6350 or you can call 800-501-6535 to speak to Customer Care.

If you have an existing account, you will need to come to a First PREMIER Bank branch to add a person. If you are starting a new account, you can apply with joint ownership at www.firstpremier.com.

You can make a loan payment by logging into Online or Mobile Banking (note: enrollment and/or download may be required for initial use) and transferring payment from a First PREMIER account to your loan. You can also call Customer Care at 800-501-6535 during normal business hours. Paying off your loan is as simple as issuing a payment equivalent to the loan payoff amount. To ensure your final payment amount is accurate, please contact Customer Care during normal business hours for an accurate loan payoff amount.

To initiate a wire to pay off your loan, you need to contact your financial institution. Be sure to have your loan account number and First PREMIER's routing number, which is 091408598. Once we receive it, we will apply it to your loan. You will not receive an incoming wire fee from First PREMIER Bank. Check with your financial institution for any fees associated with an outgoing wire payment.

Yes, you can open an account in about four minutes. Click this link to start your application. You can also open an account within your online banking if you have an established online banking login by looking under the menu and selecting open account.

Yes, you can start your online loan application by clicking here. You can also apply within your online banking if you have an established online banking login by looking under the menu and selecting Apply for a Loan.

Our Customer Care Team is available 7:30 a.m. to 8 p.m. (CST) Monday - Friday and 9 a.m. to noon (CST) on Saturday.

You can find all of our locations and hours of operation here on our website.

The hours of operation at each location vary. You can find the most up-to-date hours on the locations page of our website.

First PREMIER Bank is closed on New Year's Day, Memorial Day, Independence Day (4th of July), Labor Day, Thanksgiving and Christmas Day.

To find a surcharge-free ATM in the MoneyPass network, go to a web browser and enter www.moneypass.com. Then, enter your city, state or zip code to find the closest MoneyPass ATM.

When a hold is placed on a check you deposit, the funds will not be available for withdrawal or use until the date indicated by the notice received. Funds may be delayed for several reasons, including your account being considered new or if your account has been overdrawn too many times in the past six months. Funds may be delayed if there is reasonable cause to doubt collectability or if the check has been redeposited after being returned unpaid.

You can dispute a charge by calling Customer Care at 800-501-6535 or by visiting a First PREMIER Bank branch and speaking to a banker.

MORE ABOUT PREMIER

About Us

Learn more about First PREMIER Bank and PREMIER Bankcard.

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The PREMIER Way

Learn more about the vision and values that drive our leadership, associates and our business.

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